In the first quarter of the year, it's common for companies to review whether they want to keep their current vendors or not. Contracts are re-evaluated and some key metrics are discussed before decision-making takes place.
One of the key metrics that determines whether a vendor has performed at an exceptional level is how well that vendor has allocated and used resources for the programs the customer has purchased. You as the customer want to feel that the budget you've spent has been used wisely and that resources have been planned and managed strategically. You want to be able to easily demonstrate to the executives who sign the checks that the resources you've invested in have been used to achieve the greatest possible impact.
Determining How Effectively Resources Have Been Allocated
When reviewing the allocation of resources, there are three key areas for you to consider:
1) Are the resources appropriate for the need?
2) Are the selected personnel a good match for the program?
3) Are the resources effective for the overall delivery of the service?
How Do You Target Resources for Appropriateness?
As you evaluate the program you're offering to your employees, consider whether the resource you're selecting is adequate, a perfect match, or is more expensive than necessary for the need at hand. If you're offering a leadership training class, a 100-page book that's focused specifically on the theme for the course may be a better purchase than 450-page books at a cost of $70 each. The key is to make solid judgments about the resources that will yield the greatest impact for the most economical cost.
How Do You Select Personnel to Deliver Your Program?
Just as you ensure that the equipment, supplies and services you purchase on behalf of your
employees are appropriate matches, you should also consider whether your vendor of choice has hired the proper personnel. For example, it doesn't make sense for your vendor to hire a manager for $150k a year for a facility that doesn't warrant that level of experience. It's important for your vendor to gauge your employees' needs and to match the appropriate personnel based on their salary levels, experience and education. In this way, they'll ensure you get the best value for your budget and that the hired personnel will be engaged in their jobs. Programs that have fewer turnovers in personnel maintain a level of consistency that achieves repeatable results.
How Do You Ensure that the Selected Resources are Effective?
Your vendor should keep detailed records on the typical needs of the training or fitness programs you offer your employees. By doing this in a proactive way, they'll help you by providing the information you need to make solid judgments concerning resource allocation. By understanding and observing the needs of your employees, they'll help you decide which resources are better for your facility and programs.
For example, for your fitness programs, your employees may enjoy using one type of equipment over another type. If a large number of employees are using the facility at one time and they can't use their equipment of choice, they may give up on participating over a span of time, which may reduce the effectiveness of their long-term results.
If your vendor is proactive in evaluating and keeping data on the programs you're offering your employees, they can offer you a performance report based on your quality metrics at a moments’ notice. Being able to demonstrate the ROI of the programs you've offered helps you to get buy-in for the workplace and leadership programs you want to continue to offer now and in the future.
At AFC Management, we provide detailed reports demonstrating the effectiveness of the training and fitness programs we manage. For your FREE 15-minute consultation on setting up workplace and leadership development programs for your employees, email Fran firstname.lastname@example.org or call 866.659.3400.